In this guide, we’ll explore how to use saved replies, also known as canned messages, to streamline your communication process in OmniChat. Learn how to quickly access and utilize these pre-written messages to enhance your efficiency.

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Saved replies

Saved replies, also known as canned messages, refer to a collection of pre-written messages that agents can quickly access and employ in the chat editor.

• Saved replies can be printed by typing # followed by the saved reply name, plus a space.
• The saved replies pop-up can be opened by typing ##.
• Use \n to do a line break.
• If you are using the Dialogflow chatbot, the saved replies panel search will include results from Dialogflow Intents.
• You have the option to add all Dialogflow Intents to the saved replies list by using the setting at Settings > Artificial Intelligence > Google > Add Intents to saved replies.

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