Open AI tokens are a form of currency, like special coins, used by Artificial Intelligence chatbots to have conversations with people. Each token represents around 4 characters in English and is spent on both asking questions and receiving answers from the AI. Tokens are also used when creating content using the AI generator. On the other hand, Multi-Step chatbots based on flows that do not use AI do not have any limits nor cost you tokens.

Open AI charges a fixed fee per token. They are relatively cheap: to put it context, with about $5.00 USD you get around 50,000 tokens, which is equivalent to about 37,500 words or 300 conversations. The specific costs are determined by the model you are using; newer models like GPT-4 tend to be more expensive than older ones like GPT-3.5.

The token limit in your OpenAI account determines how many conversations the AI-Assistant can have. Once it uses up all its tokens, it may not be able to continue conversations until more are obtained. In your OpenAI account, you have the option to set up automatic token renewal once you reach a certain limit, such as every $10 USD, using the card linked to your account when you created your API keys.

Saving tokens

Unless you have a very complex AI Training with several steps, we recommend using older models like GPT-3.5 in your SalesBot chatbots to save costs on your conversations. To modify this, follow the next steps:

1.- Open SalesBot.
2.- Click on “API channels” in the left sidebar.
3.- Scroll down until you find the “Open AI API” button. Tap on it.
4.- On Models, select the one you prefer and save.

If you have any additional questions, don’t hesitate to contact us.