Welcome to our guide on managing WeChat integration issues in OmniChat. This tutorial will help you resolve common errors, understand message handling limitations, and ensure smooth communication.

• If you receive an error like {“errcode”:41001,”errmsg”:”access_token missing rid: 631111-470b3b22-48553870″} you need to whitelist your server IP address from Official Account > Settings and Development > Basic Configuration > IP whitelist.
• WeChat files and location attachments are not supported and are not received by OmniChat.
• Links are not supported in WeChat, they are converted to texts.
• OmniChat rich messages are automatically converted to WeChat rich messages when possible, otherwise they are removed from the message.
• WeChat conversations and messages are compatible with queue and routing.
• The chatbot is supported. The human takeover feature is supported.
• The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
• The follow-up message is supported, but the message is always sent, also if an agent replies.
• The offline message is supported, but the timetable is not sent.

If you have additional doubts, remember that you can always contact us.