In this tutorial, we’ll walk you through the process of synchronizing OmniChat tickets with Zendesk. Learn how OmniChat automatically updates tickets and links users based on email or phone number.

• Tickets converted by OmniChat are automatically synchronized when new messages are sent and received in OmniChat , and they are linked to an existing Zendesk user if any, otherwise a new Zendesk user is created.
• OmniChat links Zendesk users to OmniChat users via email or phone number.If you have additional doubts, remember that you can always contact us.

if you have additional doubts, remember that you can always contact us.