🤖Setting Up OpenAI Sync Modes

📚 Discover how to activate and configure OpenAI’s ChatGPT integration for your chatbot. With automatic sync mode and manual setup options, you can enhance your chatbot’s capabilities effortlessly. Follow the steps to get started!

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Table of contents

Manual sync mode
Information

Welcome to our guide on configuring OpenAI sync modes for your chatbot! Whether you prefer the simplicity of automatic sync or the flexibility of manual setup, this tutorial will help you get started.
Automatic sync mode

The automatic sync mode is ready-to-use and does not require any additional settings.
If you want to activate the chatbot, check Settings > Artificial Intelligence > OpenAI > Chatbot.

You need to purchase credits to use this option.

Manual sync mode #

The OpenAI (ChatGPT) integration gives your chatbot the ability to answer general questions about almost anything you can imagine. To start using it, follow the steps below.

Register at https://beta.openai.com/signup.
Get an API key from https://beta.openai.com/account/api-keys and paste it into Settings > Artificial Intelligence > OpenAI > API key

Enable the chatbot from Settings > Artificial Intelligence > OpenAI > Chatbot.

Information #

If OpenAI is not working, click here.
If you want to send only the latest user message and prevent all previous conversation messages from being sent to OpenAI, you can select the option Omit previous messages. If OpenAI is unable to reply after a few user messages, you can try checking this option and attempting again.
If Dialogflow is active, the OpenAI query is performed only if the chatbot does not know the answer to the user’s question and if the length of the user’s message is greater than 4 characters.
The following settings are compatible with OpenAI: Smart reply, Human takeover, Disable for the tickets area, Disable during office hours, Bot response delay, Reply to user emails, Reply to user text messages.
The following Google settings are compatible with OpenAI: Multilingual, Multilingual via translation, Automatic translation, Language detection
If a human takes control, the OpenAI chatbot is deactivated, and is remains deactivated also if the agent goes offline. The Dialogflow chatbot continues to function whenever necessary.
The default model is gpt-3.5-turbo.
OpenAI supports the use of voice messages through speech recognition.
If you have additional doubts, remember that you can always contact us.