Welcome to our tutorial on setting up notification sounds for new messages and conversations! This guide will walk you through the process of enabling and configuring audio alerts in your admin area or chat widget page.

• When Settings > Notifications > Sounds are enabled, a sound will play whenever a new message or conversation is received.

• Audio will only play when the user or agent engages with the document by clicking somewhere in the admin area or on the page displaying the chat widget. This is because of a security feature of the browsers.
• If the sound is set to repeat, it will loop as long as the admin area or the chat widget page is not open or minimized. If the the admin area or the chat widget page is open and visible, you will not hear the sound.

If you have additional doubts, remember that you can always contact us.