Welcome to our guide on managing LINE messaging through OmniChat. This tutorial covers message response times, supported features, and how OmniChat integrates with LINE for effective communication.

• You have 7 days from when the end user’s message was sent from WhatsApp to reply to the message.
• Stickers are not supported.
• OmniChat rich messages are automatically converted to LINE rich messages when possible, otherwise they are removed from the message.
• LINE conversations and messages are compatible with queue and routing.
• The chatbot is supported. The human takeover feature is supported.
• The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
• The follow-up message is supported, but the message is always sent, also if an agent replies.
• The offline message is supported, but the timetable is not sent.If you have additional doubts, remember that you can always contact us.