In this tutorial, you’ll learn how OmniChat integrates with Viber, including how rich messages are converted, and the support for features like AI, chatbots, human takeover, and follow-up messages.

• OmniChat rich messages are automatically converted to Viber rich messages when possible, otherwise they are removed from the message.
• Viber conversations and messages are compatible with queue and routing.
• The chatbot is supported. The human takeover feature is supported.
• The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
• The follow-up message is supported, but the message is always sent, also if an agent replies.
• The offline message is supported, but the timetable is not sent.