In this article, you will learn how to verify a Shopify cash on delivery order by WhatsApp:

Create a Message Template: #

1. • Go to “Bot Manager” from the BotCommerce dashboard.
2. • Click on “Message Template” and then “Create”.
3. • Name your template and write the message body.
4. • Use variables like product list and total price by selecting them from the variable list.
     
5. • Add two quick reply buttons for confirming and canceling the order.
     
6. • Save the template. Once saved, ensure the template is approved by WhatsApp.
     

Set Up Postbacks for the Buttons: #

1. • Go to “Postback” and click “Create”.
     
2. • This will take you to the Visual Flow Builder. Name your start bot flow and add a text reply.
     
3. • Save the flow, and repeat the process to create another postback for the second button.

Create a Webhook Workflow:
#

1. • Click on “Webhook Workflow” and hit “Create”.
   • Name your workflow, select the WhatsApp account, and choose the message template you just created.
     
2. • Generate the webhook callback URL and copy it.
     

Integrate with Shopify: #

1. • Go to the Shopify dashboard, click on “Settings”, then “Notifications”.
2. • Scroll down and click on “Create Webhook”.
     
3. • Set the event as “Order Creation” and paste the copied URL. Save the webhook.
     

Capture Webhook Response: #

1. • In BotCommerce, click “Capture Webhook Response”.
2. • Return to Shopify, go to “Orders”, and create a test order.
3. • Go back to BotCommerce to confirm the sample data has been received.
     

Configure Webhook Mapping: #

1. • For the phone number field, select “Billing Address Phone”.
     
2. • For the product list variable, use a formatter to concatenate list items. Name the formatter, select “Concat List Items” as the action, and set the glue as a comma. Save and select the formatter.
     
3. • Map the total price variable.
     

Set Up Callback APIs for Buttons: #

• For the “Confirm Order” button, create a callback API:
• Name it and select “Shopify Order Tag Update” as the action.
  

• Choose the store API and write the tag. Save and select it.
• For the “Cancel Order” button, create another callback API:
• Name it and select “Shopify Order Cancel” as the action.
• 

• • • Choose the store API and save it.

Send Messages Based on Conditions: #

1. • Configure the workflow to send messages only to customers who choose Cash on Delivery.
     
2. • Select the payment gateway option and use the operator “equal” to match the COD condition.

Test the Workflow: #

1. • Create a Cash on Delivery order on Shopify and check the workflow report in BotCommerce.
     
2. • Confirm that the campaign has been completed and check your WhatsApp for the confirmation message.
3. • Click the “Confirm Order” button to approve the order on Shopify.

Verify in Shopify: #

• • Go to the Shopify orders page and check that the order has been updated with the appropriate note.