Access WhatsApp Live Chat #

• • From the BotCommerce dashboard, navigate to the WhatsApp live chat section.
  • Locate the option for “Canned Response.”

Create a New Canned Response #

• Click on the “Add New” button.

• Provide a name for the canned response.
• Write the message you want to save as a canned response.
• Click on the “Add” button.

Example of Creating Another Canned Response #

• Repeat the process to create additional canned responses as needed.

Using Canned Responses in Live Chat #

• When a frequently asked question arises, simply click on the “Canned Response” button.

• Select the appropriate canned response from the list.
• Click on the “Send” button to respond quickly.

Canned Responses for Telegram Live Chat #

• Follow similar steps to create and utilize canned responses for Telegram live chat within BotCommerce.

By using canned responses, you can save time and provide consistent answers to common questions on both WhatsApp and Telegram.