Access Live Chat #
- Go to the BotCommerce navigation menu.
- Click on the Live Chat option to open the live chat interface.
Search for Subscribers and Messages #
- Use the Search Box to find subscribers by typing their names.
- Similarly, search for specific messages within the chat window.
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Navigate Back to Dashboard #
- Click on the Back Button to return to the dashboard from the live chat.
Enable/Disable Notifications #
- Click on the Notification Icon to enable or disable sound alerts for new messages.
- Keeping notifications enabled ensures you never miss a message.
Reload Live Chat #
- Use the Reload Option to refresh the live chat interface.
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Mark Messages #
- Click on the Mark As option to mark messages as read, unread, archived, or unarchived. Example: Mark a conversation as unread to change its status.
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Switch Between WhatsApp Bot Accounts #
- If multiple WhatsApp bot accounts are connected, use the Drop-Down List to select the desired account.
Interact with Subscribers
- Select a user from the Subscribers List to start replying or monitoring the bot conversation.
- Send bot or message templates by clicking on the Robot Icon and choosing the template.
Perform Subscriber Actions #
- Unsubscribe a user, pause the bot’s replies, or reset their input flow.
- Assign messages to team members from the Assigned Agent drop-down list.
Add Labels, Sequences, and Notes #
- Add labels and sequences to conversations.
- Write notes for your team and save the updates.
View Subscriber Information #
- Check if the subscriber has unsubscribed, if the bot reply is on or off, and if they are within the 24-hour window.
- Sort messages by assigned, unread, and archived tabs.
Create Team Members #
- From the dashboard, go to User and Team.
- Click on Create and select New Team Member.
- Fill in the name, email, password, and role as a team member.
- Select the bot accounts and e-commerce stores for permissions.
- Click on Create to finalize.
Live Chat Notifications #
- BotCommerce shows live chat notifications on the dashboard for easy tracking.
Now, the live chat of BotCommerce is more engaging and powerful, making it easier for you to manage customer interactions.
