Access Bot Manager #

• From the BotCommerce dashboard, go to the WhatsApp Bot Manager.

• Select the WhatsApp account you want to manage.

Navigate to Action Buttons #

• • Click on Action Buttons. You will see a list of default action buttons.

Configure No Match Action Button #

• This button triggers when no keywords match. Click on No Match.

• By default, it has a text reply. Edit it to suit your needs and save.

• Enable the No Match Reply option in Configuration. Scroll down and click on Save Settings.

Test No Match Reply #

• • Check if the bot sends replies when no keywords match. This ensures the no match reply is working.

Unsubscribe and Resubscribe Buttons #

• These buttons allow users to unsubscribe and resubscribe to the bot.
• Edit the Unsubscribe template. Modify the text and add any additional replies, then save.

• Similarly, edit the Resubscribe template to fit your business needs and save.

Add Action Buttons to a Bot #

• • Go to Bot Reply and edit a bot. Add an Interactive Element.
  • Enter the text and add a button. Configure the button by selecting Unsubscribe or any other action type and save.

Test Action Buttons on WhatsApp #

• Check the bot live on WhatsApp to see if the action buttons work as intended.

Chat with Human and Chat with Robot Buttons #

• • Chat with Human: Users can request to chat with a human. Configure it by providing an email address in Configuration.
  • Chat with Robot: Allows users to resume bot replies.
  • Add these buttons in a similar way to other action buttons and save.

Confirm Order and Cancel Order Buttons #

• • Used for Shopify and WooCommerce integrations. These serve as simple button replies.

Test Notifications #

• • Ensure you receive email notifications when a user clicks on the Chat with Human button.

By following these steps, you can effectively use action buttons in your WhatsApp chatbot, enhancing user interaction and experience.