Learn how to set up WhatsApp Cloud API to create a WhatsApp Chatbot by following the next steps:

Access the Facebook Developer Console: #

1. • Go to developer.facebook.com.
     
2. • Click on “My Apps” and then “Create App.”
3. • Select “Other” as the main use case and click “Next.”

1. • Choose “Business” as the app type, name your app, and enter your Facebook account email.

Set Up the WhatsApp Integration: #

• • After creating the app, scroll down to find “WhatsApp” in the “Add Products” section, then click “Set Up.”
  • If you don’t have a Facebook Business account, select “Create a Business Account.” Otherwise, select your existing account.

Configure Webhooks: #

1. • In the “Configure Webhooks” section, add the callback URL and verify the token from BotCommerce.
2. • Go to BotCommerce, copy the webhook callback URL and the verify token, and paste them into the Facebook configuration.
3. • Click “Verify and Save,” then subscribe to messages and click “Done.”

Add a Phone Number: #

1. • Go to “Add Phone Number.” If you haven’t selected a business account, you’ll need to fill in your business details first.
2. • Enter a legal business name, email, country, and website URL.
3. • Create a WhatsApp Business profile by entering a display name that exactly matches your business name, select the time zone, and business category.

Verify the Phone Number: #

1. • Enter a phone number without a WhatsApp account or migrate an existing number.
2. • Choose a verification method, enter the code sent to your phone, and click “Next.”

Generate a System User Token: #

1. • Go to “System Users” in the Facebook business settings and add a new system user.
2. • Assign the role as admin, add the app you created, and allow full control.
3. • Click on “Generate New Token” and select permissions like Business Management, Catalog Management, WhatsApp Business Messaging, and WhatsApp Business Management.
4. • Copy the token and paste it into BotCommerce.

Connect Your WhatsApp Business Account: #

1. • Obtain the business account ID from the WhatsApp accounts section and paste it into BotCommerce.
   • Click on “Connect” in BotCommerce to finalize the connection.
   • Your WhatsApp Business account is now connected to BotCommerce.

Test and Verify the Connection: #

1. • Send a message from WhatsApp to the connected number. You should see the message appear in BotCommerce’s live chat.
2. • You can now reply directly from BotCommerce, confirming the integration is successful.

Additional Settings: #

1. • You can add a profile picture for your WhatsApp Business account by going to business.facebook.com, selecting “WhatsApp Manager,” and uploading a profile photo under “Settings” > “Profile.”

Next Steps: #

• • With your WhatsApp Business account connected to BotCommerce, you can now create bots, send sequence messages, broadcast to subscribers, and more.