Learn how to send shopify order notifications to customer’s WhatsApp by BotCommerce Webhook Workflow:

Create a Message Template: #

• Go to Bot Manager and select Message Template.

• Click on the Create Template button.

• Name your template and write the message body, incorporating necessary variables like total price, product list, and estimated delivery date.
• Click the Save button and ensure the template is approved.

Set Up a Webhook Workflow: #

• Go to Webhook Workflow and click on New Workflow.

• Name your workflow and select the WhatsApp bot account from which you want to send the message.

• Choose the message template you just created.

• • Click on the Create Workflow button to get a webhook callback URL.
  • Copy the URL.

Configure Shopify Webhook: #

• Log in to your Shopify admin account.
• Go to Settings > Notifications > Webhook.

• Click on Create Webhook.

• In the Event field, select Order Creation.

• Set the format to JSON and paste the URL you copied from BotCommerce.

• Click on the Save button.

Capture Webhook Response: #

• Go back to BotCommerce and click on Capture Webhook Response.

• Send a test notification from Shopify to capture the response in BotCommerce.

Map Webhook Response: #

• Phone Number: Select the phone number under the shipping address.
• Use formatters to remove the plus sign and dashes from the phone number.

• Total Price: Select the total price variable.

• Product List: Use line items for the product list variable.
• Create a formatter to concatenate the product names with commas.

• Estimated Delivery Date: Use the date of purchase and add the delivery time (e.g., 7 days).
• Create a formatter to add the number of days to the purchase date.

Add Formatters: #

• • Trim Left: Remove the plus sign from the phone number.
  • Replace: Remove dashes from the phone number.
  • Concat List Items: Concatenate product names with commas.
  • Day Add: Add the number of days to the purchase date for estimated delivery.

Set Delay Time (Optional): #

• Add delay time in minutes if you want to delay sending the message.

Add Conditions (Optional): #

• Create rules to add conditions for sending messages if needed.

Save the Workflow: #

• • Click on the Save Workflow button.

Test the Integration: #

• • Make a purchase from the Shopify store to test the setup.
  • Check BotCommerce to see if the order is processed.
  • Verify that the order notification is received on WhatsApp.

This is how you can send Shopify order notifications to your customers’ WhatsApp accounts using BotCommerce.