You can configure your application to send emails. Just follow these steps:
1. First, you’re going to need an SMTP. If you don’t have one, you’ll need to have a business email contracted with your domain provider. Then you’ll need to ask them to share the SMTP settings with you.
2. Go to the website www.smtper.net and test the settings provided by your domain provider. If the settings work there, then proceed with the next steps.
3. To set up SMTP in the platform, click on ‘Settings’ and then on ‘Email Configuration’.
4. Next, you should click on ‘Configure mail server’.
5. Scroll down to the bottom of the page to ‘SMTP Server’ and click on ‘Add new’.
6. The following pop-up window will appear. Here, you need to fill in the details for items 1 to 6 (all are mandatory), and then click on ‘Add’. You can get your SMTP credentials (host, port, username, password) from your email provider — for example, Gmail, Zoho, Outlook, or your web hosting dashboard (like cPanel). Make sure to use Port 465 and set the Encryption as NONE.
Example (Gmail SMTP):
- Host: smtp.gmail.com
- Port: 465
- Encryption: TLS
- Username: yourname@gmail.com
- Password: your app-specific password
💡 PRO TIP: If port 465 doesn’t work during your SMTP setup, try using port 587 instead — it’s often more compatible with modern email servers.
7. Once you’ve entered the details of your SMTP server, it’s ready to use, and it will appear in the SMTP Server list. Once saved, the platform will use these credentials to send email notifications such as alerts, confirmations, or chatbot follow-ups. You can test it by triggering a test notification in your settings.
Have you got any additional doubts, feel free to contact our Support Team. We will be glad to help you.
