Keeping your customers informed about their orders is crucial for a positive shopping experience. With Shopify, you can easily send order notifications directly to your customers’ WhatsApp, ensuring they receive updates in real-time. In this guide, we’ll walk you through the steps to set up and send Shopify order notifications to WhatsApp, helping you stay connected with your customers effortlessly.
- Integrate Your Shopify Store:
- Before starting, make sure your Shopify store is integrated with BotCommerce. If you haven’t done this yet, refer to our detailed guide on how to integrate Shopify with BotCommerce.
- Create a Message Template:
- Go to WhatsApp Bot Manager in the BotCommerce dashboard.
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- Select the WhatsApp account you want to use.
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- Click on Message Template and then on Create to manually create a new template.
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- Alternatively, you can click on Create Default to automatically generate four default message templates along with some variables. Ensure that these templates are approved by WhatsApp before proceedin
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- If you prefer to create a template manually, click on Create:
- Name your template.
- Select the Locale.
- Choose Marketing as the Template Category.
- Write the message body, using default variables if needed.
- Optionally, add footer text or buttons, though this tutorial will not include buttons.
- Save the template and confirm it is approved by WhatsApp.
- If you prefer to create a template manually, click on Create:
- Set Up Automation for Order Notifications:
- Navigate to WooCommerce and Shopify Automation in BotCommerce.
- Click on Create to begin setting up an automation campaign.
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- Fill out the form:
- Name your campaign.
- Select Shopify as the store type.
- Choose your store API from the drop-down list.
- Select Order Notification as the action.
- Adjust the message delay if needed (default is zero).
- Choose the message template you created earlier.
- In the System Delivery After Days field, input the number of days it typically takes to deliver orders from your store.
- Assign any necessary labels or sequences by selecting them from the drop-down list.
- Fill out the form:
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- Save the campaign.
- Test the Setup:
- To ensure everything is working, create an order in your Shopify store.
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- Check if the order notification is sent to the customer’s WhatsApp.
That’s it! Now, every time an order is placed in your Shopify store, customers will receive a notification on WhatsApp, ensuring timely communication.
