In this tutorial, we’ll guide you through the process of retrieving your Zendesk domain and API key. These steps are essential for integrating Zendesk with OmniChat, ensuring smooth communication and data flow. Follow along to easily obtain the necessary credentials for a seamless setup.

• Get the domain from the URL of your Zendesk admin area, copy the first part of the URL: https://domain.zendesk.com/. For example, the domain of https://example.zendesk.com/agent/get-started/ticketing-system/ticketing-intro is example.
• Get the API key from Left menu > Admin > Channels > API > Settings. Click Add API token.
• The email is your Zendesk account email.

If you have additional doubts, remember that you can always contact us.