To enhance the personalization of your bot’s communication, incorporating custom variables into your reply messages is an effective strategy. Here’s how to include these variables in your message:
Accessing Custom Variables: #
-
- While configuring your message in the editor, look for and click on the Custome button. This option is usually found within the message configuration settings or directly in the message editor, depending on the interface.
Selecting a Variable: #
-
- Upon clicking the Custome button, a drop-down menu will appear, listing all available custom variables. These variables could be anything from user-specific information like first name, last name, or any other data point you’ve collected and categorized as a custom variable.
Inserting the Variable: #
-
- Scroll through the drop-down menu and select the variable you wish to include in your message. Once selected, this variable will be inserted into your message text. In the context of the message, the variable acts as a placeholder that will be replaced with its actual value for each user when the message is sent.
Message Personalization: #
-
- The inclusion of custom variables allows for a high degree of personalization, making each recipient feel like the message is uniquely tailored to them. For example, inserting a variable that references the user’s name or a recent interaction can significantly enhance engagement and response rates.
Finalizing Your Message: #
-
- After inserting the necessary custom variables, finalize your message by reviewing its content to ensure that it reads naturally with the variable placeholders. Once satisfied, save your configuration to apply these settings to the text component.
By following these steps, you ensure that your bot’s messages are not only automated but also personalized to each recipient, leveraging the power of custom variables to create more engaging and effective communications. This strategy enriches the user experience, fostering a more personal connection between your bot and its users.
