The “New Sequence” feature revolutionizes how we engage with users through chatbots by automating a series of targeted messages or actions.
Steps to Configure a New Sequence: #
1. Initiating a New Sequence:
- Start by opening the “Start Bot Flow” within your visual flow builder.
- Look for and select the “Subscribe to Sequence” option. This action will prompt the creation of a new sequence. Remember to save your changes.
2. Naming Your Sequence Campaign:
- Once saved, navigate to “New Sequence Campaigns”.
- Here, you will be prompted to name your Sequence Campaign in the “Sequence Campaign Name” field. Choose a name that reflects the purpose or theme of the sequence.
3. Scheduling Your Messages:
- Decide on the timing of your messages using the “Preferred delivery time for messages scheduled outside the 24-hour window”. You can select from predefined times or set your own.
- Ensure your messages reach your audience at the right time by setting the correct time zone in the “Time Zone” field.
4. Configuring Message Delivery:
- Within the sequence, you’ll find “Send Message After” components, which are crucial for timing your messages.
- By double-clicking these components, you can choose to:
- Schedule messages within a 24-hour window to quickly engage users after their initial interaction.
- Opt for a Daily Sequence to maintain engagement beyond the first day.
5. Setting Up Message Scheduling:
- The “Schedule Message After” components allow you to fine-tune when each message in the sequence is sent. Use the pop-up menu to choose preset times or enter a custom schedule.
6. Expanding Your Sequence:
- The platform supports adding multiple sequences within a single Flow Builder, offering flexibility to cover various user interactions. Adding more sequences is as straightforward as the initial setup.
With these steps, you’ve laid the foundation for a dynamic and automated interaction pathway for your chatbot. Sequences ensure your bot remains engaging, with timely and contextually relevant messages tailored to user behavior and preferences. This strategic approach not only enhances the user experience but also supports your engagement goals, making your chatbot a powerful tool in your digital strategy.
