1. Introduction to No-Match Reply #

No-match reply is a response your bot gives when it doesn’t understand or recognize a user’s input. This feature ensures your bot guides users back into the conversation instead of leaving them without a response.

2. Setting Up No-Match Reply in BotCommerce #

1. Open BotCommerce Dashboard:
   • Log in to your BotCommerce account.
   • Navigate to the “Bot Setup” dashboard.
     
2. Go to Bot Manager:
   • Click on “Bot Manager”, the first thing to do is to select the account you will be working on and scroll down to “Action Buttons.”
     
3. Select No Match:
   • In the “Action Buttons” section, choose “No Match.”
   • A Vision Flow window will pop up.
4. Organize Components:
   • Click the “Rearrange” button to organize the components.
   • Double-click on the “Text” component to edit the default no-match reply text.

3. Integrating AI for No-Match Reply #

1. Delete the Text Component:
   • Right-click on the text component and delete it.
2. Add AI Component:
   • Start dragging from the “Compose Next Message” socket.
   • From the component list, select “OpenAI.”
   • The AI component will appear and connect with the start workflow.
   • Alternatively, you can click on the visual folder canvas and select “OpenAI” from the new component list.
3. Set Up AI Reply:
   • Double-click on the AI reply component.
   • Enter your business information or the desired message in the input field.
   • Save the settings.

4. Configuring No-Match Reply Settings #

1. Go to Configuration:
   • Navigate back to the bot section and scroll down to “Configuration.”
2. Enable No-Reply Toggle Button:
   • In the general configuration page, enable the “No Reply” toggle button.
   • This ensures your bot sends a message when it doesn’t understand a user’s input.
3. Set No Response Frequency Limiter:
   • You can choose between “Every Time” and “Once a Day.”
   • “Every Time” ensures the bot sends a no-reply response every time it doesn’t understand.
   • “Once a Day” ensures the bot sends the no-reply response only once per day.
   • For AI integration, it’s recommended to toggle the “Every Time” option.

5. Testing the No-Match Reply #

1. Test the Bot:
   • Open WhatsApp on your phone.
   • Send a message to your bot account, such as “Hi,” which is a trigger keyword.
2. Interact with the Bot:
   • Send various messages to see how the bot responds.
   • Ensure the AI component replies accurately based on the training data.