Building a WhatsApp chatbot doesn’t have to be complicated. This guide will walk you through the steps to create a simple yet effective chatbot, enabling you to automate responses and enhance customer communication on WhatsApp.

From the main BotCommerce dashboard, navigate to Bot Manager.

Click on the Create button, which will redirect you to the visual drag-and-drop flow builder.

Add trigger words such as “hello”, “hi”.

Add a title for the bot, like “Hotel Bot” and save the changes.

Use the text element to add a welcome message:

Example “Welcome to Hotel La Petite, where every moment is crafted for your delight”.

Add an interactive element with a question:

Example: “How may we enhance your stay today?”.

Insert a welcome image and save the changes.

Create Interactive Buttons:

• You can add up to three interactive buttons.
• Connect the buttons to the interactive element.
• Assign actions to the buttons, for example:
• Option 1: Pool
• Option 2: Breakfast
• Option 3: Check-in/Check-out

Handle the Pool Option: Add a text message and a video

Text: “Wonderful choice. Our swimming pools are a true oasis of tranquility…“.

Pool video to give it a more realistic look.

Create additional buttons for specific options like “Book cabana” or “Check availability”.

Use the User Input Flow: Collect user information using multiple-choice questions and free text inputs.

Example: Ask for the reservation date and the user’s phone number.

Add Audio Files: Upload an audio file that will be sent when the user selects certain options, like “Breakfast”.

Add an interactive element to display the breakfast menu.

Include PDF Files: Attach PDF files with important details, like check-in and check-out procedures.

Test Your Bot: Verify that the bot works correctly by sending messages from your personal WhatsApp account.

Ensure that all elements (text, images, videos, audio, PDF files) display and function as expected.

Configure Action Buttons: From the Bot Manager, configure and edit action buttons like “Chat with Human” to assign conversations to human agents and receive email notifications.

And that’s it! You’ve now created a functional WhatsApp chatbot with BotCommerce that includes multimedia elements and interactive options.