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Access the Bot Manager: #

• • Log into your BotCommerce dashboard.
  • Navigate to the “Bot Manager” menu.
    
  • Select the bot account for which you want to create the WhatsApp chatbot.

Create a New Bot Reply: #

• • Click on “Bot Reply” under the selected bot account.
  • Click on the “Create” button to open the Visual Flow Bot Builder Canvas.
    

Name Your Bot: #

• • Double-click on the “Start Bot Flow” component.
  • In the configure reference modal, enter a name in the title field and optionally choose a level and sequence.
  • Click “OK” to save.
    

Add a Trigger: #

• • From the document menu on the left, select and drag the “Trigger” component onto the canvas.
    
  • Double-click on the trigger to open the configure trigger modal.

• • Enter keywords such as “hello,” “hi,” or “start” to initiate the conversation.

• • Click “OK” to save.

Connect the Trigger to the Bot Flow: #

• • Drag the cursor from the trigger output socket to the reference input trigger socket of the start bot flow.
  • This successfully links the trigger to your bot flow.

Add an Interactive Component: #

1. • From the next socket of the start bot flow, drag and drop an interactive component onto the canvas.
     
2. • Double-click on it to open the configure text message modal.
     
3. • Fill in the message header, body, and footer as needed. You can set a delay time for replies.
     
   • Click “OK” to save.

Create Inline Buttons: #

1. • From the interactive component’s buttons socket, drag and drop the inline button component onto the canvas.
     
     
2. • Double-click to configure it, entering a name in the button text field and selecting “New Post Back” as the button type.
   • Click “OK” to save.
   • Repeat to create and configure additional inline buttons.

Configure Post Back Components: #

1. • Double-click on each new post back component to configure it.
     
2. • Enter a title and click “OK” to save.
   • From the next socket of the new post back, select any component such as text, audio, video, or condition, and configure it similarly.
     

Add a User Input Flow: #

1. • Add a user input flow component connected to your post backs.
     
2. • Double-click to open the modal form, select “Add New Input Flow,” and name the campaign.
     
3. • Click “OK” to save and configure the new question component.
   • Select question types (free keyboard input or multiple choice), configure them, and save.

Finalize and Save the Bot: #

1. • Add a final message using the text component for the customer’s response.
     
     
2. • Configure and save all components carefully.
     
3. • Click the “Save” button at the top right of the canvas to save your bot.
     

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Test Your Bot: #

• • Go to WhatsApp and test the bot by sending the configured keyword.
    
  • Verify that the bot replies correctly based on the keyword triggers.

By following these steps, you can successfully create a keyword-based WhatsApp chatbot using BotCommerce, enhancing customer interactions with automated responses.