Learn how to configure bot settings in Bot Manager for WhatsApp by following the next steps:

Access Bot Manager

Begin by navigating to the Bot Manager Page from your Dashboard. Click on the Configuration option.

Once inside, look for the “General” section.

Set up your general configurations, including:

Chat with Human Email

Provide an email address where notifications will be sent when a user initiates a conversation with a human agent.

No Match Reply

Enable or disable the option to send a predefined reply when the bot fails to match any keywords in the user’s input.

No Match Reply Frequency Limit

Set the frequency limit for sending the “No Match Template” response, choosing between “Every Time” or “Once a day” options.

With these settings configured, your bot will be ready to engage users effectively and provide seamless interactions based on predefined criteria and responses.