In this article, you will learn how to broadcast to WhatsApp with Custom Field Varables by following the next steps:

Import Your Subscriber List: #

• • Go to WhatsApp Subscriber Manager in the BotCommerce dashboard

• • Select the WhatsApp account you want to use for broadcasting messages.

• • Click on Option and select Import Subscribers.

• • Download the sample CSV file provided by BotCommerce to see the format.

• • Prepare your subscriber list with additional columns for custom data (e.g., payment due dates, amounts).
  • Optionally, add a single quote at the beginning of data for proper formatting, or change the cell format to text before saving.

• • Upload the CSV file. Verify the first two data entries displayed.

• • Assign a label to these subscribers (if left blank, the file name will be used as the label).

• • Click on the Confirm button to finalize the import.

Create a Message Template: #

• • Navigate to Bot Manager and select the relevant WhatsApp account

.

• • Go to Message Template and click on the Create button.

• • Name your template and select the appropriate Locale and Template Category.

• • Write your message body, incorporating the custom fields as needed.

• • Save the message template and check the status to ensure it’s been approved by WhatsApp.

Set Up the Broadcast: #

• • Click on Create to start a new broadcast.

• • You’ll be redirected to the Visual Flow Builder. Name your campaign.
  • Choose the Anytime option and select the approved message template.
  • In the Include Label ID, select the label used when uploading your subscriber list. Verify the target subscriber count.
  • Click OK and then double-click on Start Bot Flow to name your bot flow.

Finally, save the bot.

Send and Monitor #

• • Your personalized WhatsApp messages will be sent to each subscriber on your list.

• Check the reports to confirm successful delivery.

That’s it! Now you know how to broadcast personalized messages to your WhatsApp subscribers using custom field variables in BotCommerce.