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Last Update: 23/09/2024

🔔 Configuring and Troubleshooting Desktop Notifications

📚 Learn how to manage desktop notifications for OmniChat. Note that they are disabled when the chat page is active, not supported on iOS, and are replaced by push notifications when enabled.

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Table of contents

Welcome to our guide on setting up and troubleshooting desktop notifications for OmniChat! Desktop notifications keep you updated on new messages even when you’re not actively using the chat interface.

Desktop notifications

  • Desktop notifications are not sent if the user is viewing a page with include the chat (the user browser is open and visible, and the active page contains the chat).
  • Desktop notifications are not supported on iPhone and iOS devices.
  • Desktop notifications work only for secure URLs that use HTTPS (not HTTP). Your OmniChat admin URL must use HTTPS.
  • When Push notifications are active, they replace desktop notifications.
  • If desktop notifications aren’t working, try the solutions in the Push notifications section.

If you have additional doubts, remember that you can always contact us.

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