Setting up a Signature Message in our app is an essential step to ensure consistent, professional, and personalized communication. A well-configured Signature Message reinforces your brand identity and adds a human touch to customer interactions. In a shared team inbox, where multiple agents collaborate to handle conversations, Signature Messages play a crucial role in maintaining professionalism and consistency.
Using a shared team inbox is an organized way to support customers through live chat. When an agent joins a chat, other agents can see who has joined the conversation, allowing for seamless collaboration. This enhances the live support experience for your customers.
If needed, agents also have the option to leave the chat once their tasks are complete, further streamlining the workflow. Enabling the Signature Message feature in this app will also activate the Join Chat option, ensuring that only agents who have joined the chat can reply to customer messages. Without joining, agents can view but cannot directly respond to the conversation, ensuring accountability and organized communication.
What is a Signature Message?
A Signature Message is a predefined message automatically appended to the end of your conversations. It can include the agent’s name, designation, and other personalized details to make interactions more professional and personal. The intuitive interface allows you to easily create, customize, and manage these messages.
Signature Messages can be configured across all platforms: WhatsApp, Instagram, Facebook, Telegram and the Website Widget.
Step-by-Step to Configure Signature Messages
Access the Configuration Panel. To start, log in to your account. From the dashboard, click on the Bot Manager option. Select the Configuration tab from the menu.
Enable Signature Messages. Once you’re in the Configuration panel, locate the Signature Message Configuration section. Toggle the Enable Signature Message switch to activate the feature.
Add a Default Signature Message. After enabling the feature, you can set up your default message. For example:
“Hello, I am [Name], a Support Agent. How can I assist you today?”. Use the dynamic placeholder [Name] to auto-fill the agent’s name in responses.
Personalize Agent Signatures. Each agent can personalize their signature by navigating to Member Settings in their account, clicking on the Account Icon in the top right corner and selecting Account, and editing their signature field to include specific information like their role or a personalized greeting.
Save Your Changes. After configuring your signature message, click on the Save Changes button to ensure your settings are applied.
Test Your Signature Message. Before going live, it’s crucial to test the signature configuration. Join a chat as an agent and send a test message to verify that the Signature Message is appended correctly.
Configuring Signature Messages in this app is a straightforward process that significantly enhances your team’s communication. With just a few steps, you can ensure professionalism, consistency, and a personal touch in every customer interaction. This is particularly important in a shared team inbox, where maintaining a unified tone and branding is essential.
Ready to configure your Signature Message? Log in to your account and set it up today!