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Last Update: 15/09/2024

📌 About OmniChat

📚 Learn everything that OmniChat can do for you.

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Transform your customer communication with OmniChat—your all-in-one solution for AI-driven chatbots and conversational marketing. Effortlessly manage interactions across WhatsApp, Facebook, Telegram, X, LINE, Viber, WeChat, Slack, email, and websites with unified live chat, smart AI chatbots, and seamless integration with WooCommerce. Enjoy powerful tools for user management, knowledge bases, automation, and direct messaging, all while optimizing team collaboration and boosting engagement with automated newsletters and multilingual support. Upgrade your customer experience and streamline operations today!

Here is a list  of all the things OmniChat can offer.

Manage all conversations and users in a shared area, and forget everything else.

  • CRM with help center, tickets & site chat widget
  • Multi-agent unified live chat
  • AI translations, AI smart replies & AI spell check
  • Agent assignment and routing
  • Email piping and ticket conversion

Available for:

Accelerate customer resolutions and automate conversations using one of the most advanced forms of artificial intelligence available. Set it up quickly and easily in just a few minutes.

  • Automated and user-friendly communication
  • Multilingual and omnichannel support
  • Multiple human takeover methods
  • The chatbot only alerts agents when needed

Available for:

Get a ChatGPT bot for your business with OpenAI! Upload documents or a website link, and watch it work. Boost it with Dialogflow and Google AI.

  • Train your chatbot with chats, site crawling, sitemaps, documents, and your Knowledge Base.
  • Enable Human Takeover to switch to a live agent.
  • Create unlimited OpenAI Assistants for specific site areas.
  • Fine-tune OpenAI settings like temperature, models, and more.
  • Let your chatbot search Google and your site for answers.
  • Integrate Dialogflow with WooCommerce for shop-aware chatbots.

Available for:

Simplify user management with our robust system. Deliver a seamless experience for both users and agents, optimizing operations and boosting satisfaction.

  • Easy registration, login, and user management
  • Advanced search, sort, and filter options
  • Customer insights and automatic language detection

Speed up customer support and reduce agent inquiries with the integrated multilingual knowledge base. Set up a help center accessible from a dedicated page or within the chat in just minutes.

  • Dedicated articles page
  • Search articles widget
  • Categories
  • Multilingual

Adding a human touch and real-time help, the Live Chat offers a unique marketing opportunity. Every time it is used, consumers love it, sales increase, and revenues skyrocket.

  • Display multilingual pop-up messages in your website inviting to start a conversation
  • Automatic Welcome and Follow-up messages
  • Automatic newsletter subscription for users providing an email via Live Chat.
  • Proactive chat, rich messages, and booking system with Calendly integration

Available for:

Streamline your funnel by automatically subscribing users to your preferred newsletter service when they share their email via live chat. You can also assign them to a specific list and include their name.

Integrates with Mailchimp, Elastic Email, Campaign Monitor, Sendinblue, SendGrid, Hubspot, Moonsend, GetResponse, ConvertKit, ActiveCampaign, MailerLite, and Mailjet.

Automations allow you to send messages, show pop-ups, customize the chat design, and more when specific conditions – set by you – are validated. Access more than 13 conditions and 5 automation types.

  • Messages, pop-ups, emails, SMS, and design
  • More than 13 conditions

Send direct chat messages, emails, and text messages to your users in real-time. Personalize every message with custom merge fields and automatically send notifications.

  • Support for emails, SMS and text messages
  • Send messages to several users

Simplify WooCommerce with powerful automation marketing tools for WooCommerce and WordPress.

  • Marketing tools for follow-up emails, abandoned cart recovery, personalized coupons, waiting lists, and more.
  • Admin features for viewing detailed customer info, order history, and adding products on the fly.
  • WooCommerce chatbot for autonomously answering questions related to your shop and products.
  • Customer shop details for real-time access to lifetime spend, order history, and more.
  • Product pop-ups for sending product cards instantly, displayed in the user’s language.
  • Cart management for real-time viewing and managing of customer carts, helping them complete purchases.
  • WhatsApp integration for in-chat purchases.

Integrate WooCommerce with your WhatsApp shop, enabling users to purchase products directly through WhatsApp. A checkout link is automatically generated for seamless transactions.

  • Sync WooCommerce with WhatsApp
  • Automatic checkout on your WooCommerce site
  • Automate the user experience with a chatbot

Give your team access to this app under your account subscription, ensuring seamless collaboration without additional expenses. Empower your team to leverage the app's full suite of tools and assist in configuring account settings.

  • Individual user profiles for each member
  • Grant access to essential tools and functionalities
  • Integrate new members without extra costs
  • Team members enjoy equal visibility and access, fostering teamwork

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